Quality Feedback is the information that a Customer expresses about the satisfaction or dissatisfaction about the products or services you offer.

Quality Feedback has different fields to rate different parameters. The Customer/User can easily give their feedback by selecting their template to rate on different parameters and also provide qualitative feedback on these parameters.

You can also fetch the parameters using a Quality Feedback Template. The templates store preset information for you to select in the Quality Feedback.

If the Feedback is not as per expectations, a Quality Action may be initialized on the basis of the seriousness of the Feedback.

1. Pre-requisite

Before creating and using a Quality Action it is advised to create the following first:

• Quality Feedback Template

2. How to create a Quality Feedback

To access Quality Feedback, go to:

Management > Quality > Quality Feedback

2.1 More Information

• Parameter: Various Parameters that are pre-defined in the Quality Feedback Template you create.
• Rating: Rating for a parameter from 1 to 5.
• Feedback: Feedback based on the given Rating.