A Quality Procedure is a Standard Operating Procedure (SOP) used as a reference to carry out routine actions

A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help the employees execute routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance while reducing miscommunication and failure to comply with industry regulations.

A Quality Procedure can be of two types:

1. A Procedure consisting of simple steps that you must follow to achieve a Quality Goal
2. A procedure having sub-Procedures which may also have its own steps

1. Pre-requisite

No Pre-requisite required

2. How to create a Quality Procedure

To access the Quality Procedure list, go to:

Management > Quality > Quality Procedure

The 'Parent Procedure' is linked to the child procedure. For example 'Issue Classification' needs to be done before a resolution and hence 'Issue Resolution' is the parent here

3. Features

3.1 Using Quality Procedure in Quality Goal

Once a Quality Procedure is created, it can be used in a Quality Goal

3.2 Sub Procedures

Process can either be just a instruction or a different Quality Procedure. You can link a Quality Procedure as a sub-procedure to another one

3.3 Hierarchical View

You can you also view Quality Procedures in a tree view for easy organization and navigation