Issue Type is useful for tagging and classifying Issues.

Classifying Issues helps in assigning the concerned team members to specific Issues. Examples of Issue Types can be: 'Functional', 'Technical', 'Hardware', etc. So engineers can be assigned to technical or hardware issues and consultants would be assigned to address functional issues.

1. Pre-requisite

No Pre-requisite required

2. How to create a new Issue Type

To create a new Issue Type, go to:

Support > Ticket Type